Terms & Conditions

Full Terms & Conditions

Your access to and use of this website, including your order of products through this website is governed by these Terms and Conditions.

The sale of goods can be done through this website or at our physical address of 3 Ti Street, Rotorua, New Zealand.

About Us

This website is owned and operated by:

Gun Supplies Ltd
3 Ti Street
Rotorua
New Zealand

Phone: 07-347-6570
Fax: 07-347-6565

Hours of operation: Monday - Friday, 8.30am – 5.30pm. Saturday: 9am-3pm

Email: websales@gunsupplies.co.nz or send us a message via the contact us page

Content

This website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

Gun Supplies Ltd reserves the right to make changes to the content and prices on this site at any time and without notice.

Placing an order with us

Each order placed for products through the site that we accept, results in a separate binding agreement between you and Gun Supplies Ltd for the supply of those products.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order, which indicates that a contract has been made between us.

We will take payment from you when we accept your order. In the unlikely event that the goods are no longer available, we will refund your payment to the account it originated from, and advise you that the goods are no longer available.

An order is placed on our website by adding a product to the shopping cart and proceeding through our checkout process, entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order. We will then email you with confirmation that your order has been received.

We reserve the right at our sole discretion to refuse or cancel any orders.

Payment options

  • Credit Cards
  • Bank Transfer

We currently accept the following credit cards:

  • Visa
  • MasterCard
  • Q Card

When you have completed your transaction our name, Gun Supplies Ltd will appear as the transaction reference on your credit card statement.

Lay-by is not available through the web site but may be offered in store.

Website and Credit Card Security

We want you to have a safe and secure shopping experience online.

Gun Supplies Ltd uses the DPS Payment Express Payment Gateway for its online credit card transactions. DPS processes online credit card transactions securely for tens of thousands of merchants globally, providing a safe and secure online payment service.

  • Payments are processed in real-time.
  • DPS have bank grade security. All transaction details are stored in their PCI-DSS compliant data centre.
  • Gun Supplies Ltd does not have access to your full card number, this credit card payment is secured by DPS.
  • DPS Payment Express Software is certified with over 500 banks globally.

Visit www.paymentexpress.com for more information on online credit card payments.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

For security purposes certain transactions may require proof of identification.

Purchasing online with Q Card

You can now use your Q Card to make online purchases at Gun Supplies Ltd and receive at least 3 months no payments and no interest (Payment Holiday) on your purchase.

On promotional days (as advertised from time to time) you could get an extended Payment Holiday period.

To use Q Card online simply enter your Q Card number, expiry date and CVV number on the credit card payment page. (Your CVV number is a 3 digit number displayed on the back of your Q Card).

What is Q Card?

Q Card is the ideal shopping partner, combining the benefits of a credit card with the added ability to access a range of interest-free deals and payment holiday at thousands of stores nationwide.

To find out more about Q Card, or to apply online, please visit qcard.co.nz.

Pricing

All prices listed on www.gunsupplies.co.nz are subject to change without notice and by default are for New Zealand customers displayed and billed in New Zealand dollars and are inclusive of GST.

Ownership, Delivery and Delivery Charges

When your order leaves our premises ownership passes to you.

We deliver to New Zealand physical addresses ONLY - we cannot deliver to PO Box numbers.

Our freight suppliers in New Zealand are:

For courier parcels – Fastway Couriers


North Island - please allow up to 3 working days, plus an extra 2-3 days for rural deliveries.
South Island - please allow up to 4 working days plus an extra 2-3 days for rural deliveries.

For Larger and Dangerous Goods items - Toll

North Island - please allow up to 4 working days plus an extra 2-3 days for rural deliveries.
South Island - please allow up to 5 working days plus an extra 2-3 days for rural deliveries.

Dangerous Goods Ammunition class 1.4s - please allow up to 7 days as these goods are restricted freight. No rural deliveries.

Freight charges are calculated during the checkout process. Ammunition, Safes, and larger items incur a higher freight cost than normal due to their size/weight and whether they are deemed Dangerous Goods. These items will always be shipped separately from other items. We ask that you purchase these items in a separate transaction from other goods to avoid incurring a high freight charge for the smaller items.

By placing your order you are accepting that these companies will be responsible for carrying your goods.

Please note for your protection that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have left our premises.

If goods are lost or damaged in transit, please contact Fastway Couriers on 07-348-0677 within 5 business days with your tracking number. They will cover your loss in the event of non-delivery or damage either by reimbursing you or arranging for us to replace the goods.

You will receive an email that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the Fastway web site.

If you can't be there to sign for the delivery, visit the Fastway website and organise a My Drop Zone safe area at home.

Returns & Refunds

Gun Supplies Ltd is committed to 100% customer satisfaction!

We know that sometimes it is hard to always choose the perfect product whilst online and that is why we offer a generous exchange and refund process.

Policy:

  • Gun Supplies Ltd Online Store is happy to honour customers with an exchange or refund within 10 days of purchase for any Gun Supplies Ltd goods.
  • Any customer wishing for direct exchange or refund must complete the below steps.
  • All costs associated with the return of goods are the sole responsibility of the consumer.
  • The original shipping costs are not refundable, however if Gun Supplies have supplied the wrong or faulty goods, we will replace or reimburse you in full.
  • Any customer wishing for a direct exchange or refund must send back the purchased goods in their original and unused condition in the original packaging. Products cannot be returned if they have been engraved, modified, damaged, altered or sized.
  • Any products that are returned that do not comply with original condition standards will be sent back to you at your expense.

Returns Procedure:

Step 1:

Put a note in with the return as well as send an email to websales@gunsupplies.co.nz with the following information:

  1. Your name.
  2. Your customer order number or copy of invoice.
  3. What you require from us, exchange or refund. (If exchange please specify what you require)
  4. Reason for exchange or refund.

Returns are to be sent to:

Gun Supplies Limited
3 Ti Street
Rotorua 3010
New Zealand

Step 2:

Upon receiving the goods at Gun Supplies one of our friendly team members will issue a direct exchange or refund. If your exchange requires extra payment we will contact you.

Please allow up to 7 days for this exchange or refund to be processed.

Please note that lost or damaged in transit claims must be made to the courier company directly.

Warranty

While the Consumer Guarantees Act and Fair Trading Act provide the basis for Gun Supplies Ltd returns policy, we in fact go above and beyond the expectation of these two statutory laws.

We offer a LIMITED LIFETIME WARRANTY on all GBC branded products. All GBC branded products lifetime warranty is against faulty materials, components and workmanship. Warranty applies to the original purchaser only.

All other products supplied by Gun Supplies Ltd are vigorously tested to international standards. However, as with any products, there is always the possibility that a product may exhibit a fault, which is why we honour the extended International warranties provided by companies we represent.

Warranty Repairs

If the product you have purchased has a manufacturing defect or has failed please contact us.

Manufacturing defects do not include normal wear and tear or failure from careless or improper use.

If the returned product is under warranty, the repair and return to you will be at our expense.

If the product is out of warranty, and we are able to have the product repaired, we will offer you this service and advise the cost for your consideration.

Out of Stock items

We work hard to ensure our stock level information is correct and we will not accept your order if we know your selected item is not available. However should we be unable for any reason, be unable to fill your order, you will be notified and your credit card refunded.

Intellectual Property

Gun Supplies Ltd owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Gun Supplies Ltd welcomes the use of this site for personal use, non-commercial use, research or study - provided the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties or for commercial purposes, any portion of this site without the express permission of Gun Supplies Ltd.

Links

Please note that although this site may have some hyperlinks to other third party websites, these sites have not been prepared by Gun Supplies Ltd and are not under the control of Gun Supplies Ltd.

The links are only provided as a convenience, and do not imply that Gun Supplies Ltd endorses, checks, or approves of the third party site. Gun Supplies Ltd is not responsible for the privacy principles or content of these third party sites.

Gun Supplies Ltd is not responsible for the availability of any of these links.

Gun Supplies Ltd requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at websales@gunsupplies.co.nz

Changes to this Agreement

Gun Supplies Ltd reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Disclaimer

While we endeavour to supply accurate information on this site, errors and omissions may occur. Gun Supplies Ltd does not accept any liability, direct or indirect, for any loss or damage that may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Gun Supplies Ltd reserves the right to make changes to the content on this site at any time and without notice.

Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.